Experiences with Open Source Telecom Software in the Contact Center Industry

João Camarate, Chief Development Officer, GoContact João will frankly share his experiences and recommendations in using open source telecom software in the contact center industry. Reviewing the different platforms, the rationale behind the selection and application focus. How he de-risks…

Experiences with Open Source Telecom Software in the Contact Center Industry

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João Camarate, Chief Development Officer, GoContact

João will frankly share his experiences and recommendations in using open source telecom software in the contact center industry. Reviewing the different platforms, the rationale behind the selection and application focus. How he de-risks decisions to ensure continuity of service. Current challenges and open discussion on the emerging programmable telecoms architecture.

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